Lean focuses on improving tasks and procedures – while its approaches will address some inefficiencies, it does not focus on relationship building within teams which is critical for further improvements in health delivery.
You will have your own facilitator(s) within your agency to continue to support interprofessional collaborative client-centred teamwork who can support ongoing delivery of care that is both efficient and effective.
You will have teams who have gone through the program who can become further champions for this form of practice in your agency.
The program assists health providers to learn to work more effectively together and include their patients and family members within care planning. These two components have been shown to reduce staff turnover and sick time, shorten patients’ lengths of stay, reduce nosocomial infections, falls, medication errors, and increase staff and patient/family satisfaction with care.
Improving interprofessional communication has the likelihood of reducing patient untoward events since two-thirds of these are usually the result of poor interprofessional communications. Hence, it will improve your quality of care while also using resources more effectively and efficiently.
The program focuses on relational practice between health providers and their patients/families. Improved relationships leads to fewer patient complaints and reduced loss of staff, as well as a reduction in the frustration staff often experience when having to track down other health providers to gain an understanding of the care they are providing. This then returns energy for staff members’ work.
Learning about the elements of interprofessional collaborative practice allows staff to work more effectively together because they clearly understand each other’s roles and where sharing of work can occur, are able to deal with disagreements, communicate more effectively with each other and reach shared decisions about care for and with their patients that is more effective (and would likely not have been arrived at by focusing on the care individually).
TEAMc helps to deliver patient-centred care in a participatory, collaborative and coordinated approach to shared decision making around health and social issues.